Eligibility Criteria
Refund requests for non-trading operations may be considered when there is clear evidence of duplicate payment, technical processing failure, or unauthorized account funding activity. Each request is reviewed on a case-by-case basis.
- Requests should include transaction references and payment confirmation details.
- Supporting documents may be required for identity and ownership verification.
- Chargeback-related cases can trigger additional compliance checks.
Review Timeline
Processing times vary depending on case complexity, payment provider response times, and documentation completeness. Clients are informed when additional information is needed.
- Initial acknowledgement is provided after request registration.
- Internal review validates transaction history and account status.
- Final outcome is communicated in writing once review is complete.
Settlement and Limitations
Approved refunds are generally returned through the original funding route when feasible. Timing and method may depend on banking channels, provider rules, and legal constraints in the client’s jurisdiction.